Refund policy

  • The Consumer Customer has a period of fourteen (14) working days from the date of receipt of the Product of his order or of the conclusion of the contract for the provision of services, to withdraw. He will be required to return any Product that does not suit him and request the exchange or refund without penalty, except for the cost of return, within fourteen days of receipt, of the refund request.The Product must be returned in perfect condition. If necessary, it must be accompanied by all its accessories.

The Consumer Client can find below a standard withdrawal form for an order placed on the Site. It is understood that the Customer will bear the costs of returning the Product in the event of withdrawal, as well as the cost of returning the Product if it, due to its nature, cannot normally be returned by post.If the previous obligations are not carried out, the Customer will lose his right of withdrawal and the Product will be returned to him at his expense.

The Customer is recommended to make the return by a solution allowing tracking of the package. Otherwise, if the returned package does not reach the Seller, it will not be possible to launch an investigation with the postal services to ask them to locate the latter. The refund will be made using the same means of payment as that chosen by the Customer for the initial transaction, unless the Customer expressly agrees that the Seller uses another method of payment, and insofar as the refund does not result in costs for the Client.

The Seller also reserves the right to postpone the reimbursement until receipt of the Product or as long as the Customer has not demonstrated that he has dispatched the Product, if such a demonstration has not previously taken place, In the event of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product (s), the Customer may be held liable.